Refunds & withdrawal

Try before deciding

Before buying, please use the available trial version and check that the software suits your system and workflow. Kronos Set Manager allows opening, editing, previewing and saving work projects without activation. Export requires a licence purchase and app activation.

No voluntary money-back guarantee

OC Audio offers no additional voluntary money-back guarantee. Once a purchased licence has been activated, no voluntary refund is offered simply because you change your mind. Statutory withdrawal, defect and other refund rights remain unaffected. Activation alone does not automatically remove all statutory rights.

Current sales status and contracting party

Paid purchases through this website are not yet available. Downloads are accessible without payment, so a free download involves no purchase price to refund. For a future purchase, the seller identified before ordering is the contracting party responsible for withdrawal and refunds. For an app-store purchase or a purchase from another seller, use that seller’s stated process; mandatory statutory rights remain applicable. [email protected] can help identify the relevant purchase.

Statutory consumer withdrawal

Consumers generally have a 14-day right of withdrawal for distance contracts for paid digital content. The period generally starts when the contract is concluded, but not before the legally required information has been supplied. Withdrawal requires a clear statement, without giving a reason. For contracts with Özer Cihan, send it by email to [email protected] or by post to Özer Cihan, Reginharstr. 30, 51429 Bergisch Gladbach, Germany. Sending it before the deadline is sufficient. An order number helps identify the contract but is not an additional requirement for a valid withdrawal.

When withdrawal rights expire for digital content

For paid digital content not supplied on a physical medium, the right can expire before the withdrawal period ends. The supplier must have begun performing the contract after you expressly consented to performance starting before the deadline and acknowledged that this causes your right to expire when performance starts. You must also have been provided with contract confirmation under Section 312f BGB. If these conditions are met and the right has expired, a later change of mind alone does not entitle you to a refund. Simply downloading or activating the app does not replace the required declarations and confirmation.

Defects and refunds

If a digital product is defective, statutory conditions may entitle you to a remedy and, where applicable, a price reduction, termination and other statutory claims. These rights apply after activation and independently of an expired withdrawal right. Following a valid withdrawal, payments must be returned without undue delay and no later than the statutory 14-day period from receipt of the withdrawal notice. Refunds normally use the original payment method; a different method requires express agreement and must not cause you additional costs.

Contact and notice

Email [email protected] with the product, order date and reference if available. To withdraw, a clear statement identifying the contract you wish to withdraw from, your name and information identifying the contract is sufficient. No particular template or reason is required. For technical issues, include the app version, operating system and a description. Do not send passwords or licence codes.

Updated

13 November 2026. This information reflects the current download and sales phase. Before online sales are enabled, the specific ordering information and required electronic withdrawal function will be aligned with the actual sales process.